At 12play3, your privacy is more than a legal obligation — it's a core value we stand by. Find out exactly how your personal data is collected, used, and protected by our platform.
All data transmitted between your device and 12play3's servers is protected by 256-bit SSL encryption, the same technology used by leading banking institutions. Your data is never exposed during transmission.
Member personal data is stored on servers protected by strict access controls, 24/7 monitoring, and regular security audits. Only authorised personnel may access member information for permitted purposes.
12play3 has never and will never sell, rent, or commercialise member personal data to third parties for marketing purposes. Your data belongs entirely to you, and we only use it to improve your experience on the platform.
The Know Your Customer (KYC) process at 12play3 is conducted through a secure and controlled system. Your identity documents are stored in an encrypted environment and deleted upon completion of verification in accordance with our data retention policy.
We clearly inform you about the cookies we use and their purpose. You have the option to control your cookie settings according to your preferences, and we respect every choice you make.
The 12play3 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully respected, including the right to access, correct, and delete your personal data.
Also read our platform's full Terms and Conditions.
Terms & ConditionsQuick Summary: 12play3 collects your data to manage your account, process transactions, and enhance your experience. We do not sell your data. You may request a copy, correction, or deletion of your data at any time.
This Privacy Policy is published by 12play3 ("we", "our platform") and applies to all users who access or use the 12play3 platform, including the website, mobile app, and any related services we offer to users in Malaysia.
By registering an account, using any of our services, or simply browsing the 12play3 website, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue use of our platform.
This Privacy Policy is to be read together with Terms and Conditions 12play3 and both of these documents form a comprehensive agreement between you and our platform. In the event of any conflict, the Terms and Conditions shall take precedence unless expressly stated otherwise in this Privacy Policy.
This Privacy Policy covers all data collection and processing activities carried out by 12play3, including data collected through the website, Android and iOS apps, and any of our official communication channels.
12play3 only collects data that is strictly necessary to provide our members with a secure, fair, and high-quality service. The types of data we collect are as follows:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Age verification & KYC |
| Contact | Email, phone number | Communications & Notifications |
| Financial | Bank account, e-wallet | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & Analytics |
| Behaviour | Gaming history, betting | Service improvement |
Every piece of data collected by 12play3 is used on the basis of a lawful and transparent purpose. We do not process your data beyond the purposes stated below without first obtaining your additional consent:
You may withdraw your consent to receive marketing communications at any time by contacting our customer support team or through your account settings. Withdrawing consent will not affect your eligibility to use the core services of the 12play3 platform.
12play3 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data with the following parties:
We work with carefully selected third-party service providers to help operate our platform. These include payment processors, KYC service providers, cloud infrastructure providers, and analytics systems. All providers are contractually bound to protect your data and may only use it for purposes we direct.
12play3 may be required to disclose your personal data if mandated by law, court order, or the directive of a competent authority. In such situations, we will endeavour to notify you in advance unless prohibited from doing so by law.
In cases of suspected fraud, money laundering, or serious security threats, we reserve the right to share necessary information with the relevant authorities or our partner platforms for investigation and prevention purposes.
Our Commitment: We never share your data with advertisers, data brokers, or any other commercial parties not directly involved in delivering 12play3 services to you.
The security of your personal data is an absolute priority for 12play3. We continuously invest in the latest security infrastructure to ensure your data is always protected. The security measures we implement include:
While we take all reasonable precautions, no system is completely immune to cyber threats. We therefore encourage members to play their part in keeping their accounts secure by using strong passwords and enabling the available security features.
The 12play3 platform uses cookies and similar tracking technologies to enhance your experience, understand how you use our platform, and deliver more relevant content. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain login sessions and core platform functionality | Session / 30 days |
| Preference Cookies | Remember your language settings, theme, and preferences | 1 year |
| Analytics Cookies | Analyze traffic and usage patterns for improvements | 2 years |
| Security Cookies | Detect suspicious activity and protect your account | Session |
You can control or delete cookies through your browser settings. Please note that blocking essential cookies may affect certain features on the 12play3 platform and your overall gaming experience.
As a 12play3 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you in a readable format.
Request the correction of any inaccurate or outdated personal data held in our systems.
Request the deletion of your personal data, subject to applicable legal retention obligations.
Object to the processing of your data for direct marketing purposes at any time at no charge.
Receive your personal data in a structured format that can be transferred to another service provider.
Request a restriction on the processing of your data in certain situations while a dispute or review is in progress.
To exercise any of the above rights, please contact our customer support team. We will process your request within 14 business days. For more complex cases, this period may be extended to up to 30 days with notice to you.
12play3 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements. Our retention policy is as follows:
When data is no longer required, we will securely delete or anonymise it using methods that ensure it cannot be recovered.
12play3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever we make significant changes, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the 12play3 platform after the effective date of any changes indicates your acceptance of the updated policy.
Previous versions of our Privacy Policy are available upon request. Please contact customer support if you wish to review an earlier version.
If you have any questions, concerns or complaints regarding how we handle your personal data, or if you wish to exercise any of your rights as a data subject, please contact the 12play3 Data Protection Officer via:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data access or erasure applications, the response period is up to 14 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection (JPDP) or any other relevant authority within the applicable jurisdiction.
Join millions of members who have trusted 12play3. Enjoy a first-class gaming experience with full confidence that your personal data is protected at all times.